Contact Us
Contact NamiNest – We’re Ready to Help
At NamiNest, we want you to shop with confidence and peace of mind. Whether you’re browsing for a personalized keepsake, have questions about an existing order, or need extra details about our products, our friendly customer care team is here to support you.
How We Can Help
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Product Information: Get clear answers about product dimensions, materials, or personalization choices before placing your order.
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Order Support: Need to change personalization details, review your order status, or update shipping information? Contact us right away.
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Shipping Questions: From estimated delivery windows to package tracking, we’re here to provide updates.
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After-Sales Service: If something isn’t right with your order, please notify us within 7 days of delivery so we can fix the issue quickly.
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Returns & Refunds: See our Refund & Returns Policy for details or contact us directly for assistance.
Tips for Fast Assistance
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Always include your order number and as much detail as possible when reaching out.
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If you need to make personalization changes, contact us within 12 hours of placing your order.
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For urgent order concerns (incorrect personalization or shipping delays), please call our hotline during office hours.
Our Commitment to You
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Every request is handled personally by our team.
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All product details, prices, and personalization options are accurate and up to date.
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We believe in open communication and transparency, so you always know the status of your order.
Customer Support Hotline:
+1 850-576-1479
Email Support:
support@naminest.com
We respond to all emails within 24 business hours.
Business Address:
12245 11th Ave NW, Seattle, WA 98177, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
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Monday – Saturday: 8:30 am – 7:00 pm (EST)
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Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.
